I don't know the full sequence of events so I could be wrong about this. The part I quoted about age was to show there is a UKGC precedent in relation to another identity issue whereby they require money staked to be returned apparently during the op's conversations with casumo they said if identity cannot be confirmed they return the deposits but then realising this would mean a refund of monies lost they changed their mind and confirmed his ID with an expired document. But it happened about 2 yrs into my membership with them, however not sure I was up to 2k in deposits at that point but I think they added in withdrawals to calculate 2k in transactions overall. I think it was a kind of anti money laundering procedure to make sure my address matched the one I'd given them. I didn't have to send them any other ID in. I think I had this at dr vegas, but all that was required was for them to send me a code in the post and when I received it I had to email them the code number.